Trade customers
Get in touch
To unlock wholesale prices please contact us, and we will be happy to offer you volume based pricing on our whole catalogue.
support@marcopaul.co.uk
FAQs
It's natural to have a few things you're unsure about and we're looking forward to helping.
Shipping and Returns
Here you will find the most common FAQs related to our Shipping and Returns policy. Please click on a section that relates to your needs or queries.
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To track your order it is super easy all you need is your order number and email/number you had used to purchase the order via and search via this linkhere.
We strive to get all orders to our customers within 3-5 working days, your order may arrive via Royal Mail tracked or one of our trusted courier services. All tracking information will be made available to you upon purchase so you can check the progress of your order.
If you have selected next day, we will despatch it the same working day if it is ordered prior to 12 noon and it is ordered to be delivered the next day. If ordered after 12, it will be despatched the next working day.
We’re most responsive between 09.00-17.00 Monday to Friday, and will be happy to help you within those times.
If your item is damaged or faulty please get in touch through the contact us page or at support@marcopaul.co.uk
If not faulty, and just not suitable unfortunatley we would not cover the cost of postage to return the item.
We would then advise you to return your damaged or faulty item to:
SHS Trading Ltd
12 Dunnet Way,
East Mains Industrial Estate,
Broxburn,
West Lothian.
EH52 5NN
Please include a copy of your details, including your name, delivery postcode, reason for the return and a contact telephone number, so we know who has returned the item and are able to get a refund issued for you.
Please note when you are returning an item it must be returned in the same condition that you received it in. Please do not write on the box and if you need to tape the boxes, please only use clear tape as both brown tape and duct tape damage the packaging.
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You will receive these points from purchases, and if you collect them you can receive exlusive rewards for being loyal to us.