Shipping
Shipping Information
Please note we are currently limited to shipping only within the United Kingdom.
Shipping is free of charge, for our shipping method is Tracked 48 hours service
If you would like your item quicker we have the option to pay for next day delivery.
Currently we do not offer international shipping through our website, however we aim to make this available in the very near future.
Returning an item?
If your purchase hasn't been to your satisfaction, or hasn't met our highest standards, we're here to help and answer any questions you may have.
From grassroots home operation in Central Scotland to ever-expanding business reach across the UK.
Find out the ever-evolving Garden Mile and Marco Paul story from small beginnings to where we are now. Check out our journey so far in our
Have a question?... Feel free to get in touch
We strive to streamline and resolve your experience to the best of our abilities. Our dedicated customer service team are here to help.
Feel free to get in touch betwen 09.00-17.00 Monday to Friday, and will be happy to help you within those times.
If you would like to contact us via email, please forward your email to support@marcopaul.co.uk
To track your order it is super easy all you need is your order number and email/number you had used to purchase the order via and search via this linkhere.
We strive to get all orders to our customers within 3-5 working days, your order may arrive via Royal Mail tracked or one of our trusted courier services. All tracking information will be made available to you upon purchase so you can check the progress of your order.
If you have selected next day, we will despatch it the same working day if it is ordered prior to 12 noon and it is ordered to be delivered the next day. If ordered after 12, it will be despatched the next working day.
We’re most responsive between 09.00-17.00 Monday to Friday, and will be happy to help you within those times.
If your item is damaged or faulty please get in touch through the contact us page or at support@marcopaul.co.uk
If not faulty, and just not suitable unfortunatley we would not cover the cost of postage to return the item.
We would then advise you to return your damaged or faulty item to:
SHS Trading Ltd
12 Dunnet Way,
East Mains Industrial Estate,
Broxburn,
West Lothian.
EH52 5NN
Please include a copy of your details, including your name, delivery postcode, reason for the return and a contact telephone number, so we know who has returned the item and are able to get a refund issued for you.
Please note when you are returning an item it must be returned in the same condition that you received it in. Please do not write on the box and if you need to tape the boxes, please only use clear tape as both brown tape and duct tape damage the packaging.
Earn more Points for different actions, and turn those Points into awesome rewards!
You will receive these points from purchases, and if you collect them you can receive exlusive rewards for being loyal to us.