Heart Jewellery Box

Yes, we offer free delivery on orders above £19.99.

We strive to get all orders to our customers within 3-5 working days, your order may arrive via Royal Mail tracked or one of our trusted courier services. All tracking information will be made available to you upon purchase so you can check the progress of your order.

If you have selected next day, we will despatch it the same working day if it is ordered prior to 12 noon and it is ordered to be delivered the next day. If ordered after 12, it will be despatched the next working day.

To track your order it is super easy all you need is your order number and email/number you had used to purchase the order via and search via this linkhere.

If your item is damaged or faulty please get in touch through the contact us page or at support@marcopaul.co.uk

We would then advise you to return your damaged or faulty item to:

SHS Trading Ltd
12 Dunnet Way,
East Mains Industrial Estate,
Broxburn,
West Lothian.
EH52 5NN

Please include a copy of your details, including your name, delivery postcode, reason for the return and a contact telephone number, so we know who has returned the item and are able to get a refund issued for you.

Please note when you are returning an item it must be returned in the same condition that you received it in. Please do not write on the box and if you need to tape the boxes, please only use clear tape as both brown tape and duct tape damage the packaging.

Paul Points are points you can earn through purchases and receive amazing rewards! If you collect these points you will have the opportunity to unlock exclusive rewards as a token of our appreciation for your support.