Refund policy

Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy:

• Upon receiving an item, you may return it within 14 calendar days, for any Marco Paul own brand product, for any third party vendor, we may charge returns fees on conditions we deem appropriate. Please Note: Any personalised items are non-refundable once personalised.

• To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

• We ask that you please:

  • Package the product securely to ensure safe collection.

  • Look after the product whilst in your possession.

  • Return all original packaging, tags, labels, and accessories related to your purchase.

• Refunds: Refunds are processed within 8-10 working days upon goods being received by us.

• Faulty or Damaged Items: If any of our products arrive damaged or faulty, please contact us as soon as possible so we can find a solution to the problem in a timely manner and to your complete satisfaction.

• Return Shipping Costs:

  • If you are returning a damaged or faulty product, we will pay for the cost of your return.

  • If your return is for any other reason, you will be responsible for the cost of returning the product to us.

• Failure to Return in Time: If you do not return the product to us within 14 days of cancelling your order, you will be responsible for our costs in recovering that product from you.

• Refund of Delivery Charges:

  • If you are returning all of your order, we will refund the original delivery charge (if paid) in full.

  • Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

• Refund Method: If you are entitled to a refund, we will refund you directly onto the card that was used to make the purchase.